Frequently Asked Questions

In-stock items are usually dispatched on the next business day for orders placed by 10:00 on a business day (one business day later for later orders), and the GLS courier delivers them — to your address or to a GLS pickup point / parcel locker of your choice — on the following business day, so with an order placed by 10:00 you usually have the goods within 2 business days in Slovakia. GLS pickup points and parcel lockers are available in Slovakia only. Items we hold in our own warehouse in Trstená are usually dispatched on the day you order. You can see the exact estimated delivery date on the product page and in checkout. Bulky parts (bumpers, hoods and the like) are delivered by the TopTrans carrier within Slovakia, or shipped directly by our supplier by pallet carrier. Delivery to other EU countries usually takes 2 to 8 business days from dispatch, depending on the country (see Shipping and payment for the zones).

Bulky parts do not fit into a standard parcel, so we deliver them with the TopTrans carrier straight to your door, usually within 2–5 business days (within Slovakia only). Some bulky parts are shipped directly by our supplier from Poland by pallet carrier — the carrier usually phones you before delivery and you receive the tracking number by e-mail. For such goods, the checkout automatically offers only TopTrans delivery (or personal pickup); shipping costs €10, and it is free on orders over €200.

Delivery to a GLS pickup point or parcel locker costs €3.50 when paying in advance (cash on delivery €4.50). The GLS courier to your address costs €4.50 when paying in advance and €5.50 with cash on delivery. Bulky goods sent with the TopTrans carrier (bumpers, hoods and the like) cost €10. Personal pickup in Trstená is free. On orders over €200, shipping within Slovakia is free with every method. To the 24 EU countries we deliver to (front grilles, headlights, tail lights, fog lights, indicators and license plate lights only — see Shipping and payment), shipping costs €11.90–€22.90 depending on the country, is paid in advance and free shipping does not apply.

Yes, personal pickup is available at our pickup point in Trstená at Oravická 617/20, open Monday – Friday 9:00 – 15:00, at other times by arrangement. It is available to all customers, including those from abroad. Choose “Personal pickup” at checkout — you pay in advance by card or bank transfer. Please collect the goods only after you receive an e-mail that they are ready — for in-stock items usually the next business day if you placed your order by 10:00 on a business day.

Yes. Just let us know as soon as possible and we will update the address or phone number as long as we have not dispatched the shipment yet.

In most cases, yes. Tell us which model you are interested in and we will find out the restocking date, or reserve the item for you and ship it as soon as it is back in stock.

Timeframes vary by model. Send us the specific product or its code and we will give you exact information about restocking.

Send us the make, model, year of manufacture and whether it is a facelift, ideally also the VIN. We will gladly verify whether the specific lights fit your car before you order.

If the lights do not fit, as a consumer you can withdraw from the contract and return them (see the Returns and complaints section). That is why we recommend checking compatibility in advance — write to us and we will advise you.

Usually any car garage can handle it: they remove the original lights, install the new ones and plug in the connector. Some models may need a connector adapter, a wiring change or coding (programming) of the car's control unit — where the manufacturer states this, you will find it in the product description; if you are not sure, write to us before ordering. After replacing headlights, have the garage adjust the headlight aim.

For most lights, yes, but it depends on the specific model. You will find this in each product’s description; if you are not sure, write to us.

It depends on the model — for some lights the low-beam bulbs (for example H7) need to be purchased separately. You will find this in the product’s description.

Most of our lights are type-approved — they carry a stamped type-approval (E) mark directly on the light. Whether a specific product has it is stated in its specifications (the “Type approval (E-mark)” row); only products stated as approved are type-approved. Products marked “none — not approved for use on public roads” are not approved for use on public roads and a vehicle fitted with them will not pass the roadworthiness test — for such a product we also say so right below the price, and in listings it carries a “No E-mark” label. If the information is missing for a product, do not treat it as type-approved and ask us before ordering. The E-mark approves the light itself and does not on its own guarantee that your car passes the roadworthiness test: the lights must match your car and its equipment and must be correctly aimed (for example, some xenon headlights may require automatic levelling and headlight washers). That is why we recommend replacing lights with the same type your car was built with and having the aim adjusted after fitting. If you are not sure, write to us before ordering.

The rings light up across their whole surface and look great, but on most models they are not type-approved as daytime running lights (DRL). If you need type-approved daytime running lights, choose a model that explicitly states this in its description.

You can pay by card online (Visa, Mastercard, Apple Pay, Google Pay — processed by GoPay), by bank transfer in advance or by cash on delivery (to your address or a GLS pickup point, Slovakia only). For bank transfers we e-mail you the payment details including a QR code; the payment must reach us within 7 days of ordering (the exact deadline is in the e-mail), otherwise we cancel the order after sending you a reminder.

Yes. We issue an invoice for every purchase and e-mail it to you as a PDF — for card or bank-transfer payments once the payment has been received, for cash on delivery once you have collected and paid for the parcel (from the courier or at the pickup point).

Yes. As a consumer, you have a statutory right to withdraw from the contract within 14 days of receiving the goods without giving a reason (this right does not apply to purchases made as a business). Tell us about your withdrawal by e-mail to info@tuningovesvetla.sk, by letter or online with the “Withdraw from the contract here” button (on your order page and in the withdrawal information), and send the goods back to us no later than 14 days after withdrawing (not cash on delivery). No later than 14 days after we receive your withdrawal, we refund all payments, including the cost of delivering the goods to you (if you chose a more expensive delivery option, we refund it only up to the cheapest standard delivery we offer), using the same payment method you used — if you paid cash on delivery, send us your bank account details (IBAN); otherwise we will refund you in cash or by another method you agree to. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back (e.g. the carrier’s proof of posting), whichever is the earliest. You bear the direct cost of returning the goods (for bulky goods that cannot be sent by post, estimated at up to approximately EUR 45). Full details are in our withdrawal information.

If you buy as a consumer, we are liable under the law for defects that the goods had when you received them and that appear within 24 months of receipt (legal guarantee); if we remedy a defect by repair for the first time, this period is extended by 12 months. For purchases made as a business (with a company ID), our terms and conditions provide a quality guarantee of 12 months. Having the goods fitted at a car garage does not void the legal guarantee — it only excludes defects caused by improper installation (unless the installation error was due to shortcomings in installation instructions we provided to you), interference with the goods or normal wear and tear. Details are in our complaints policy.

You can make a complaint by e-mail to info@tuningovesvetla.sk, by letter to Oravická 617/20, 028 01 Trstená, Slovakia, or in person at our pickup point in Trstená (Monday – Friday 9:00 – 15:00, at other times by arrangement). State your order number and describe the defect, ideally with a photo or video; we will confirm that we have received your complaint. Then send the goods to our address (not cash on delivery) or bring them to the pickup point. If the complaint is justified, we reimburse your shipping cost. As a consumer, you can choose between repair and replacement; if the remedy you choose is impossible or would be disproportionately costly compared with the other one, we will use the other one. We carry out the repair or replacement within 30 days of the day you report the defect; after the first repair, our liability period for defects is extended by 12 months. If we do not remedy the defect in time or properly, if we refuse both repair and replacement, if the same defect appears again or if the defect is serious, you are entitled to a reasonable price reduction or may withdraw from the contract and get the purchase price back; for a minor defect you are entitled only to a price reduction. Details are in our complaints policy.

Contact us as soon as possible after receipt and attach photos of the damage and the packaging. We will remedy transport damage by replacing or repairing the item – you choose. If you want neither, we will refund you by agreement. Your other rights under the complaints policy (price reduction, withdrawal) are not affected.

Most headlights, tail lights and fog lights are sold as a pair — the left and the right light. Some lights, especially replacement headlights and tail lights, are sold as a single piece: the side (left or right) is then stated in the product name, the price is marked “price for 1 piece” and it applies to one piece. If you need both sides, add the left and the right light to your cart separately. Parts fitted only once on a car (e.g. a third brake light) are also a single piece. If you are unsure, write to us before ordering.

A reduced price on new goods is marked with a “Sale” label, and next to the price we always show the previous price, i.e. the lowest price at which we sold the item in the 30 days before the discount.