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General Terms and Conditions

Online store www.tuningovesvetla.sk

I. Introductory Provisions and Definitions

These general terms and conditions (hereinafter the “terms and conditions”) govern the rights and obligations of the contracting parties arising from a distance purchase contract concluded between the seller and the buyer through the online store at www.tuningovesvetla.sk (hereinafter the “online store”).

The seller is the operator of the online store identified in Article II.
The buyer is a natural or legal person who has submitted an order through the online store.
A consumer is a natural person who, when concluding and performing the purchase contract, is not acting within the scope of their business activity, employment or profession.

Legal relations not governed by these terms and conditions are governed in particular by Act No. 108/2024 Coll. on Consumer Protection, Act No. 40/1964 Coll., the Civil Code, Act No. 250/2007 Coll. as amended, Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and other generally binding legal regulations of the Slovak Republic. In relation to a buyer who is not a consumer, the relevant provisions of the Commercial Code apply.

II. Seller Identification

eStores, s. r. o.
Registered office: Oravická 617/20, 028 01 Trstená
Company ID (IČO): 48056561
Tax ID (DIČ): 2120047545
VAT ID (IČ DPH): SK2120047545
E-mail: info@tuningovesvetla.sk
Phone: +421 43 230 4890

Supervisory authority: Slovak Trade Inspection (SOI), SOI Inspectorate for the Žilina Region, Predmestská 71, P.O. Box B-89, 011 79 Žilina 1.

III. Orders and Conclusion of the Purchase Contract

The buyer creates an order by submitting the order form in the online store, or alternatively by e-mail. Before submitting the order, the buyer is able to check and change the data they have entered into the order. By submitting the order, the buyer confirms that they have read these terms and conditions and that they agree to them.

The order is a proposal to conclude a purchase contract. The purchase contract is concluded by the binding confirmation (acceptance) of the order by the seller, which the seller sends to the buyer by e-mail, as a rule within 2 business days. An automatically generated notification of order receipt is not considered a binding acceptance.

The buyer may cancel the order until the moment of its binding confirmation by the seller, by e-mail or by phone. The seller reserves the right to cancel the order or part of it if the goods cannot be delivered (e.g. because they are out of stock); in such a case the seller will inform the buyer without undue delay and refund any purchase price already paid.

IV. Product Prices

All prices stated in the online store are final and include VAT. Unless expressly stated otherwise in the description, the price shown with a product applies to a complete set (both the left and the right light). The price does not include shipping costs, which are stated separately in accordance with Article VI.

The binding price is the price stated with the goods at the moment the order is submitted and confirmed in the acceptance of the order.

V. Payment Terms

The buyer may pay for the goods in the following ways:

• By payment card online (Visa, Mastercard, Apple Pay, Google Pay) through the secure GoPay payment gateway operated by GOPAY s.r.o. Payment takes place when the order is completed; after receiving the payment, the seller dispatches the goods.
• By bank transfer in advance to the seller’s account. The seller sends the payment details to the buyer by e-mail. The purchase price must be paid within 10 days of the order confirmation; after the payment is credited, the seller dispatches the goods.
• Cash on delivery — the purchase price is paid to the courier upon receipt of the shipment.
• In cash upon personal pickup.

Bank details for payment by transfer: IBAN SK38 0900 0000 0050 6790 9334, Slovenská sporiteľňa, a.s. As the variable symbol (payment reference), the buyer states the order number.

VI. Delivery Terms and Shipping

Goods that are in stock are dispatched by the seller, as a rule, within 2 business days. The goods are delivered by the GLS courier service to the buyer’s address, or to a GLS pickup point (ParcelShop or parcel locker) chosen by the buyer; for orders created before 10:00 on a business day, delivery is usually the next business day. A shipment delivered to a pickup point is held for collection by GLS for typically 5 business days (GLS notifies the buyer by SMS/email). In the case of payment in advance, the goods are dispatched after the payment is credited to the seller’s account. Bulky goods that do not fit into a standard courier shipment (in particular bumpers, body kits, fenders and hoods) are delivered by the TopTrans carrier; for such goods only this shipping method (or personal pickup) is available in the ordering process, and the delivery time is usually 2–5 business days.

Shipping costs (Slovak Republic)

• GLS courier, payment in advance: €4.50
• GLS courier, cash on delivery: €5.50
• GLS pickup point / parcel locker, payment in advance: €3.50
• GLS pickup point / parcel locker, cash on delivery: €4.50
• TopTrans carrier (bulky goods — bumpers, body kits, fenders, hoods): €10
• For orders over €200, shipping within Slovakia is free.
• Personal pickup in Trstená: free

Delivery to European Union member states

The seller also delivers by courier to selected EU member states (the list of countries and the current shipping prices are stated on the Shipping and Payment page and in the ordering process). The shipping price abroad is determined according to the country of delivery (€11.90 to €22.90) and free shipping does not apply to these shipments. For deliveries outside the Slovak Republic, only payment in advance is available (by card or bank transfer); cash on delivery is not available. Only selected categories of goods are shipped abroad — front grilles, headlights, tail lights, fog lights, indicators and license plate lights; other goods (for example spoilers, diffusers, side skirts, bumpers, body kits, fenders and hoods) are not shipped abroad and only personal pickup is available to the foreign buyer for such goods. For selected products, delivery to certain countries may be restricted by the manufacturer or distributor; the ordering process will notify the buyer and will not allow delivery to the affected country. The delivery time abroad is usually 2 to 8 business days depending on the country of delivery.

Personal pickup

Personal pickup is possible at Oravická 617/20, 028 01 Trstená. The goods can be collected only after you receive an e-mail confirming that they are ready for pickup (usually the next business day for orders created before 10:00 on a business day).

VII. Nature of the Goods and Professional Installation

The goods offered in the online store (in particular headlights and other vehicle lighting, body parts and other car accessories) are spare parts and accessories for motor vehicles intended for professional installation. The goods are intended to be installed in the vehicle by a car service centre or another person with the appropriate professional qualification and equipment; they are not intended for self-installation by a buyer without professional knowledge.

Given this nature of the goods, no installation manual or user manual is supplied with the goods. The installation procedure is specific to each vehicle and follows the procedures prescribed by the vehicle manufacturer (removal of the original parts, connection to the vehicle’s wiring, headlight beam adjustment, etc.), which are known to a professionally qualified person. After professional installation, the goods are used as an ordinary part of the vehicle and do not require any special operation by the buyer. The main characteristics of the goods are stated in the product description in the online store; the seller will provide further information on request by e-mail or phone.

The seller recommends that the buyer inspect the goods immediately upon receipt (completeness, correct type and absence of damage) before their installation, and keep proof that professional installation was carried out. Defects caused by unprofessional installation, incorrect wiring or use of the goods contrary to their purpose are not considered defects for which the seller is liable (Article X).

VIII. Acquisition of Ownership and Transfer of Risk

The buyer acquires ownership of the goods upon full payment of the purchase price. The risk of damage to the goods passes to the buyer at the time they, or a person authorised by them, take delivery of the goods.

IX. Withdrawal from the Contract (Returns)

The consumer is entitled, even without stating a reason, to withdraw from a distance contract within 14 days of the date of receipt of the goods. The deadline is deemed to be met if the consumer sends the notice of withdrawal from the contract no later than on the last day of the period.

The consumer may withdraw from the contract by e-mail to info@tuningovesvetla.sk or by sending a notice to the seller’s registered office. For withdrawal, the consumer may also use the model form provided below.

The consumer is obliged to send the goods back or hand them over to the seller no later than 14 days from the date of withdrawal from the contract. The costs of returning the goods to the seller are borne by the consumer. The consumer is liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature and functionality.

The seller will refund the consumer all payments, including delivery costs (in the amount of the cheapest standard delivery method offered by the seller), no later than 14 days from the date of receipt of the notice of withdrawal from the contract. The payment will be refunded by the same means the consumer used, unless the parties agree otherwise. The seller is not obliged to refund the payments before the goods are delivered back or before the consumer proves that they have sent the goods back.

The consumer cannot withdraw from the contract in the cases established by law, in particular where the goods have been manufactured or adapted according to the consumer’s specific requirements.

Model withdrawal form

(complete and send this form only if you wish to withdraw from the contract)
— To: eStores, s. r. o., Oravická 617/20, 028 01 Trstená, info@tuningovesvetla.sk
— I hereby give notice that I withdraw from the purchase contract for the following goods: …
— Date of order / date of receipt: …
— Name and surname of the consumer: …
— Address of the consumer: …
— Account number for the refund: …
— Date and signature (if the form is submitted on paper): …

X. Liability for Defects and Complaints Procedure

The seller is liable for defects that the goods have upon receipt by the buyer. For a consumer, the warranty period is 24 months, unless a longer period is stated for a specific product. In relation to a buyer who is not a consumer, the warranty period is 12 months.

The warranty does not cover defects caused by improper handling, mechanical damage, unprofessional or incorrect installation (Article VII) or normal wear and tear. In the event of damage to the shipment during transport, the buyer contacts the seller without undue delay after receipt and provides photographic documentation (including the packaging).

Complaints procedure

• The buyer files a complaint by e-mail to info@tuningovesvetla.sk with a description of the defect (ideally with a photo or video) and then sends the goods together with the proof of purchase to the address of the seller’s registered office.
• The seller issues the buyer a confirmation of the filing of the complaint and settles the complaint without undue delay, no later than 30 days from the date it was filed.
• In the case of a justified complaint, the buyer has the right to have the defect remedied (repair or replacement), a reasonable discount from the purchase price, or possibly withdrawal from the contract, to the extent and in the order set out by the applicable legal regulations.

XI. Alternative Dispute Resolution

If the consumer is not satisfied with the way their complaint was handled or believes that the seller has infringed their rights, they have the right to contact the seller with a request for redress. If the seller responds to the request with a rejection or fails to respond within 30 days, the consumer has the right to file a motion to initiate alternative dispute resolution under Act No. 391/2015 Coll.

The competent body for alternative dispute resolution is the Slovak Trade Inspection (www.soi.sk), or another authorised legal entity listed in the register maintained by the Ministry of Economy of the Slovak Republic. The consumer may also use the online dispute resolution (ODR) platform available at ec.europa.eu/consumers/odr.

XII. Protection of Personal Data

The seller processes the buyer’s personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on the Protection of Personal Data, in particular for the purposes of processing the order and performing the contract. Details about the processing of personal data are set out in a separate document, Privacy Policy.

XIII. Content Protection and Copyright

The entire content of the online store — in particular the texts and product descriptions, photographs, graphic design, as well as the structure and classification of goods by vehicle (so-called fitment) and the source code of the pages — is protected by copyright under Act No. 185/2015 Coll. (the Copyright Act) and is the exclusive property of the seller or its suppliers.

Any copying, reproduction, downloading, storing in databases or other use of the content — including automated data collection (so-called scraping, crawling or data mining) and its use for training models — without the prior written consent of the seller is prohibited. The exception is ordinary browsing of the store by a customer and indexing by public search engines (e.g. Google, Zoznam, Bing) for search purposes.

In the event of an infringement of these rights, the seller is entitled to assert all claims arising from the Copyright Act and the Civil Code, including compensation for damages and the surrender of unjust enrichment.

XIV. Final Provisions

The seller reserves the right to amend these terms and conditions; for a specific order, the wording in effect at the time it was submitted applies. Any invalidity of an individual provision does not affect the validity of the remaining provisions.

These terms and conditions take effect on 1 July 2026.

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