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Withdrawal from Contract

This information is also available in Slovak. Both language versions are equally valid; if you place your order in English, this English version applies to it. If the language versions differ, the interpretation more favourable to you as a consumer applies.

When buying at a distance (through an online shop) you, as a consumer, have the statutory right to withdraw from the purchase contract within 14 days without giving a reason. Below you will find the information on withdrawal, a model withdrawal form and practical instructions. A buyer purchasing in the course of their business (for example as a company) does not have this statutory right; a return may be agreed with them individually.

Information on the consumer’s right of withdrawal

1. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order that are delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. If you ordered goods consisting of multiple lots or pieces that are delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.

To exercise the right of withdrawal, you must inform us (eStores, s. r. o., Oravická 617/20, 028 01 Trstená, Slovakia, phone +421 43 230 4890, e-mail info@tuningovesvetla.sk) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, which we also sent you attached to the order confirmation, but it is not obligatory.

You can also exercise your right of withdrawal online at www.tuningovesvetla.sk/en/returns/online. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by e-mail), including its content and the date and time of its submission, without undue delay.

Withdraw from the contract here

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you paid cash on delivery, you can give us your bank account number (IBAN) and we will refund you by bank transfer to that account; by giving us the account number you agree to this method of refund. If you do not give us an account number, we will refund you in cash or by another method you agree to. In any case, you will not incur any fees.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at Oravická 617/20, 028 01 Trstená, Slovakia, no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Please do not send the goods cash on delivery.

You will have to bear the direct cost of returning the goods. For bulky goods that by their nature cannot normally be returned by post (in particular bumpers, body kits, fenders and hoods), the cost cannot reasonably be calculated in advance as it depends on the weight and size of the shipment; the cost of returning them from Slovakia is estimated at a maximum of approximately EUR 45 including VAT (usually EUR 15 to 35).

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

3. When withdrawal is not possible

You do not have the right of withdrawal in the cases set out in Section 19(1) of Act No. 108/2024 Coll., in particular for goods made to your specifications or goods made to measure (Section 19(1)(c) of that Act). For ordinary goods from our range – including parts made for a specific vehicle model and goods marked “Available to order” – you do have the right of withdrawal.

4. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

This information applies from 9 October 2026 at 4:30 (Slovak time), i.e. to orders submitted from that moment.

Practical instructions

• Please include the order number in your notice (or with the returned goods) and, if you paid cash on delivery, your bank account (IBAN) for the refund — it speeds things up. These details are optional.
• The “Withdraw from the contract here” link for online withdrawal is also in the footer of every page of our website.
• You may also withdraw earlier, even before the goods arrive.
• Pack the goods so that they are not damaged in transit; if you still have the original packaging, it is best to use it.
• Bulky goods (bumpers, body kits, fenders, hoods) are returned via a freight carrier (e.g. TopTrans). We will gladly help you arrange the transport — please contact us.
• More details are also in Article IX of our terms and conditions.