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Withdrawal from Contract

When buying at a distance (through an online shop) you, as a consumer, have the right to withdraw from the purchase contract within 14 days without giving a reason. Below you will find the procedure and a model withdrawal form.

I. Right of withdrawal

In accordance with Act No. 108/2024 Coll. on consumer protection, you have the right to withdraw from a contract concluded at a distance within 14 days without giving any reason and without any penalty.

II. Withdrawal period

The 14-day period runs from the day on which you, or a third party designated by you (other than the carrier), take possession of the goods. If the goods are delivered in several parts, the period runs from receipt of the last part. The period is deemed to have been observed if you send the notice of withdrawal no later than on the last day of the period.

III. How to withdraw from the contract

Notify us of your withdrawal by an unambiguous statement — by a letter sent by post to our registered office address, or by e-mail to info@tuningovesvetla.sk. You may also use the model form below, but you are not obliged to do so. We will confirm receipt of your withdrawal without undue delay.

IV. Returning the goods

• Send the goods back no later than 14 days from the day of withdrawal from the contract.
• Return the goods clean, undamaged and, where possible, in their original packaging, together with the proof of purchase.
• The direct cost of returning the goods is borne by the buyer. Bulky goods that, by their nature, cannot be returned by ordinary post (e.g. bumpers, body kits, fenders, bonnets) must be returned by a freight carrier (e.g. TopTrans); these costs are usually higher than for a standard parcel and are borne by the buyer. We will gladly help you arrange the transport — please contact us.
• Do not send the goods cash on delivery — we are not obliged to accept such a shipment.

V. Refund of payment

We will refund all payments we have received from you (including the cost of delivery in the amount of the cheapest ordinary method of delivery) within 14 days from the day we receive the notice of withdrawal, using the same means of payment you used (unless we agree otherwise). We are not obliged to refund the payment before the goods are delivered to us or until you prove that you have sent them back.

VI. When withdrawal is not possible

The right of withdrawal does not apply, in particular, to goods made to measure or adapted to the special requirements of the consumer, and in the other cases set out in Section 19 of Act No. 108/2024 Coll.

VII. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

This document is of an informative nature; in the event of any ambiguity we follow the applicable legal regulations and the terms and conditions.