Free shipping in SK over €200

Free shipping in Slovakia over €200/Dispatch within 2 business days/14-day statutory right to withdraw

Home / Withdrawal from Contract / Online

Withdraw from the contract online

As a consumer, you may withdraw from the purchase contract without giving any reason within 14 days of receiving the goods (if they arrive in several shipments, from receipt of the last one). You may also withdraw earlier — even before the goods arrive. Fill in the form and click “Confirm withdrawal” — we will immediately send you an acknowledgement of receipt by e-mail, including its content and the date and time of its submission.

If you buy in the course of your business (for example as a company), you do not have this statutory right — write to us and we can agree on a return individually.

Prefer e-mail or a letter? That is equally valid — see the information on the right of withdrawal and the model withdrawal form.

Full name

Order number

You'll find it in the order confirmation e-mail.

Your e-mail address

We'll send the acknowledgement of your withdrawal to this address right away. If you can, use the e-mail address you used for the order.

What are you withdrawing from

The whole orderOnly part of the order

Bank account (IBAN) for the refund (optional)

Optional — fill in if you paid cash on delivery or in cash and want the refund to your bank account; otherwise we will refund you in cash or by another method we agree on. Card and bank-transfer payments are refunded the same way you paid.

Note (optional)

Optional — you don't have to give a reason for withdrawing.

By clicking the button you notify us that you are withdrawing from the purchase contract. We use the data only to process the withdrawal and the refund — more in our Privacy Policy.